You sure can! Website orders are still operating as usual.

Our Total Love Guarantee is in place as always, and you are still able to return it in line with our 30 day change of mind policy. You can find out more about returns and the process here.

Do you have a diamond which is covered by the Michael Hill Lifetime Diamond Warranty, and your 6-monthly diamond inspection is due between the date your store closed and the date it reopens.

We are offering an extension of 3 months to have your diamond inspected, from the date your store re-opens.

Your Lifetime Diamond Warranty will continue to be valid, provided you have the diamond inspection done within that 3 month period (and otherwise comply with the standard terms and conditions of the Lifetime Diamond Warranty, which are available here).

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At Michael Hill, we want you to love your purchase. That’s why, on top of your consumer rights, our usual return policy for change of mind is 30 days. However, we understand that in the current circumstances you may need more time.

We've extended our returns policy for 30 days from when your local store re-opens. Find our more here.

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For special orders or repairs that are currently in transit from suppliers, these too will be held securely at our head office, until arrangements with you are confirmed.

If you have any further questions about your special order or repair and would like to contact us, please include your order number and store location of order or purchase.

At this stage all Professional Care Plan services have been paused.

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You will see the live chat icon in the bottom right of your screen. However, this will not appear if there are no customer service representatives available. If this is the case, please contact our team and we will get back to you as soon as possible.

With increased cleaning occurring, keep in mind that this can take a toll on your jewellery pieces. Hand sanitisers and soaps will not hurt hard gemstones, such as diamonds, or damage their qualities, though softer gemstones, such as pearls, can be damaged from these chemicals. Repeated exposure to sanitisers and cleaning agents can make white gold wear faster than it usually would.

To keep your pieces looking their best and avoid any potential future issues, Michael Hill recommends you remove your jewellery when possible when washing your hands, with hand sanitisers in particular.