We're in this together
Shop safely with us
how we're keeping our community safe
At Michael Hill, the health, safety, and wellbeing of our team members, customers and community is our top priority, and we always follow Government health guidelines and directives. Restrictions in force in our stores due to the COVID pandemic may therefore change at any stage, and can be found here:
For online delivered orders, please allow additional time for delivery due to COVID-related postal service challenges.
For any additional assistance regarding your shopping experience with Michael Hill, please contact our customer services team via Live chat
Click & Collect NSW Stores
Closed NSW Stores
Click & Collect ACT Stores
Closed VIC Stores
Click & Collect VIC Stores
Click & Collect Browse & Reserve your product online Our staff will be in contact to arrange payment for you to collect your order safely Learn more › Virtual Appointments Learn more › If you have any questions, here are ways we're here for you:
Frequently Asked Questions
Can I still place an order online?
How can I have my diamonds inspected as per the Lifetime Diamond Warranty?
How can I make a return or get a refund?
What will happen to my special order or repair?
Can I access repairs and services as a part of my Professional Care Plan?
I can't see live chat on the website?
Cleaning your jewellery