Frequently Asked Questions

How do I create a new account?

How do I update my account details?

How do I subscribe to your newsletter?

How do I unsubscribe from your newsletter or emails?

What is Reserve In Store?

Is this the same as Click & Collect?

How long can I hold an item for?

Why can’t I view my item in my local store?

Will my exact ring size be available in store?

How do I cancel or change my reservation?

Where is my nearest Michael Hill store?

Can I purchase an item that I saw online from my local Michael Hill store?

What services do you offer in-store?

Can I purchase an extended warranty?

Do you offer engraving in-stores?

Do you do repairs?

What does TW mean?

What does carat mean?

What does it mean when a pearl is 'cultured' and 'freshwater'?

What is a chronograph?

Are your gemstones enhanced?

What is the Michael Hill Diamond Promise?

How do I care for my Michael Hill jewellery?

How do I care for my Michael Hill watch?

How do I care for my Michael Hill diamonds?

How much does engraving cost?

If I have jewellery engraved, can it be returned?

Do you offer engraving in-stores?

Can I use Reserve in Store for an engraved item?

What can I have engraved?

What fonts and characters are available?

How is the engraving done?

How can I ensure my engraving is done as I want it?

Does engraving affect my delivery timeframe?

Can I cover my engraved jewellery under a Professional Care Plan?

What's my ring size?

What if I need my ring to be re-sized?

Do you sell Gift Cards?

My Gift Card has expired, can I still redeem it?

How can I provide feedback?

How do I create a Wishlist?

How do I add or remove a product?

How do I share my wishlist?

How do I purchase from my wishlist?

Are items in my wishlist reserved?

How do I see what other people have said about a product?

How do I submit a review?

What information do I need to provide?

Got any writing tips?

When will my review be published?

Will Michael Hill edit my review?

How do I edit my review?

How secure is my credit card and personal information?

How do you deal with my personal information?