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Professional Care plan

The Michael Hill Professional Care Plan offers you peace of mind protection on your valued purchase. Professional Care Plans are available in either a three year or ten year plan and includes the following services up to the total value of the product purchase price:

  • Ring sizings (within product sizing guidelines*, once per year)

  • Re-tipping of prongs

  • Stone tightening

  • Refinishing and polishing

  • Reshaping of rings

  • Cleaning and inspecting

  • Earring repair, post straightening, and rethreading

  • Chain and bracelet soldering (except for the purpose to lengthen the item)

  • Rhodium plating (for rhodium plated parts of items only, once per year)

  • Resetting diamonds and gemstones

  • Pendant bail repair

  • Clasp repair, tightening, and replacement (except replacement on hinged bangles).

Unless limited above, you may access these services as often as you like until your plan expires. *Certain ring styles are not suitable for sizing and are excluded from this service. Please note that the Michael Hill Professional Care Plan is only available to purchase with selected products and is not available to purchase with watches, stainless steel jewellery, pearl necklaces or bracelets, titanium and tungsten rings, or any other product Michael Hill elects. Privacy At Michael Hill, we take care to respect your privacy when you visit or contact us, including when you provide us your details to purchase and obtain services under this Plan. To find out more about our privacy practices please visit michaelhill.com.au privacy.

Professional Care Plan Brochure

If you purchased prior to the 18th of April, 2022 please refer to the following Terms and Conditions

Professional Care Plan Brochure - Before 18th April 2022

If you purchased post to the 18th of April, 2022 please refer to the following Terms and Conditions

Professional Care Plan Brochure - After 18th April 2022

Terms and Conditions

This document (including the purchase receipt attached as part of it) forms a binding legal contract between you, the purchaser, and Michael Hill Jeweller (Australia) Pty Ltd ABN 82 003 181 333 (referred to hereinafter as the “Plan”). By purchasing it, you understand that it is such a contract and acknowledge that you have the opportunity to read the terms and conditions set forth herein. You are not able to transfer this Plan to any other person. This Plan is not a contract of insurance.

Instructions and to obtain service

You must keep this document (including the attached purchase receipt for the product); they are integral parts of the Plan. To obtain service under your Plan, produce the covered item along with this Plan to a Michael Hill representative at a Michael Hill store.

Australian Consumer Law Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law (“ACL”). For major failures with the service, you are entitled:

  • to cancel your service contract with us; and

  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and to obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

This Plan sets out various services offered and provided by Michael Hill which are in addition to your legal entitlement under Australian Consumer Law. The services provided under this Plan in no way limit your existing rights under the ACL.

What is covered by the Plan?

This Plan covers one purchased item only and is not transferable. This Plan covers parts and labour costs, up to the value of the purchase price of the product covered. Unless you have a valid claim under the ACL, you will need to pay for any parts or service costs that go beyond the value of the purchase price of

the covered product. A Michael Hill representative will inform you of such costs before undertaking any such services.

The services covered under the Plan include: ring sizings (within product sizing guidelines; maximum once every 12 months) excluding certain styles of ring which Michael Hill deems not suitable for resizing; re-tipping of prongs (not re-shanking); stone tightening; refinishing and polishing; reshape of rings caused through reasonable wear and tear; cleaning and inspecting; earring repair, post straightening and rethreading; chain and bracelet soldering (except for the purpose to lengthen the item); rhodium plating (for rhodium plated parts of items only; maximum once every 12 months); resetting diamonds and gemstones; pendant bail repair on worn bails; and, clasp repair, tightening, and replacement (except replacement on hinged bangles). Unless limited above, including by maximum value of services being limited to the value of the purchase price of the covered product, you may access the services covered under the Plan as often as you like until the Plan expires (as described below).

What is not covered by the Plan?

(1) Modifications, parts and/or repairs not undertaken or supplied by or on behalf of Michael Hill; (2) Except as expressly stated in the Plan, cosmetic damage including scratches, peelings, dents, that do not impede the mechanical functionality of the item; (3) Re-shanking of rings; (4) Incidental or consequential damages; (5) Damage from accident, abuse, misuse, introduction of foreign objects into the product, tampering with prongs, unauthorised modifications or alterations, or failure to follow the manufacturer’s instructions; (6) Damage covered by any other warranty or service plan; (7) Third party actions (fire, collision, vandalism, theft etc); (8) Damages from the elements or Acts of God; (9) Damages from war, invasion or act of foreign enemy, hostilities, civil war, rebellion, riot, strike, labour disturbance, lockout or civil commotion; (10) Except as expressly stated in the Plan, preventative maintenance; (11) Inclusions in gemstones and diamonds; (12) Loss of diamonds, gemstones or any other parts of the covered product; (13) Any loss other than those expressly stated in the Plan; (14) Accessories used in conjunction with a covered product or any damage caused by use of such accessory; (15) Loss of use during the period the covered product is at a services facility or otherwise awaiting parts; (16) Lengthening a chain or bracelet by soldering; (17) restringing of pearl necklaces and bracelets; (18) rejoining links in hollow chains and bracelets; (19) repairing dents in hollow chains, earrings, bracelets, bangles, earrings and pendants; (20) repair or replacement of damaged bangle hinges.

The limitations of the Plan above are not intended to limit your rights under the ACL.

Term of Plan and expiry

The maximum term of your Plan is specified on the purchase receipt included as an attachment to this Plan, and will be either three years or ten years as indicated. Coverage of this Plan begins on the date of purchase and expires on the earlier of:

  • the end of the maximum term (calculated from the date of purchase); or

  • the original product covered is replaced with another of equal or greater retail value in circumstances which would not be an ACL claim; or

  • when you cancel this Plan; or

  • when the total aggregate value for services provided under this Plan are equal to or exceed the purchase price of the product covered.

Cancellation

You may cancel your Plan, and receive a full refund, at any time within 30 days of the purchase date provided that no services have been provided under the Plan. Where you have already requested services under the Plan and those services have been provided, and you elect to cancel the Plan in accordance with the terms of this Plan, Michael Hill will set off the costs of any such service against the refund of the Plan purchase price.

Without limiting your rights under the ACL, you may also cancel your Plan at any other time during the term and no refund shall be payable to you. Once cancelled you will no longer receive services under the Plan.

To cancel, contact us by phone or email, or visit us at any Michael Hill store with your original purchase receipt.

Renewal

Please take your time to consider which plan is appropriate for you, as we do not offer renewal of plans.

Limit of Liability

Without limiting our liability under the ACL, our total aggregate liability under the Plan is the purchase price paid for the product covered. In the event that the total aggregate value of all services provided under this Plan is equal to or exceeds the purchase price of the product, or the original product is replaced with another of equal or greater retail value in circumstances which would not be an ACL claim, all obligations under the Plan are deemed to be satisfied.

Important information – you must keep your purchase receipt

The following important information in relation to your Plan is printed on the attached purchase receipt provided to you at the time of purchasing the covered product and this Plan: (a) your name; (b) term of the Plan; (c) date of purchase of the covered product and this Plan; (d) description of the product covered by this Plan; (e) purchase price of the product covered.