Professional Care Plan
The Michael Hill Professional Care Plan is designed to give you peace of mind with your purchase. It includes key services and repairs that will allow you to take care of your piece and is available for either 3 or 10 years.
Services included in your Care Plan
We will professionally clean and inspect your item
We will refinish and polish your item, this includes retexture / restoring a brush finish
We will complete basic re-shaping of your ring or solid bangle
We will rhodium plate your item once a year (for rhodium plated parts of items only)
Repairs available to you via your Care Plan
We will resize your ring once a year (within product sizing standards) excluding certain styles of ring which Michael Hill deems not suitable for resizing
We will tighten your stone(s)
We will reset your precious stone (but not supply it)
We will re-tip your claws/prongs (but not re-build / replace)
We will solder your chain or bracelet including shortening (lengthening is not permitted)
We will tighten, repair or replace your clasp (except on hinged bangles)
We will repair a worn bail on your pendant
We will re-join tennis bracelet links, tighten or repair tennis bracelet clasps (length changes and clasp replacement are not permitted)
We will provide earring post replacement / butterfly replacement
We will re-align your earring post
We will straighten / re-thread your earring post.
Pricing Plan
Your pricing is determined by the value of your purchase and the duration of your subscription.
Professional Care Plan Brochure
If you purchased April 15th 2024 and onward, please refer to the following Terms and Conditions
Previous brochures
If you purchased before April 18th 2022, please refer to the following Terms and Conditions
If you purchased between April 19th 2022 - April 14th 2024, please refer to the following Terms and Conditions