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We are currently experiencing a high volume of enquiries across phone, chat and email. Please bear with us as we aim to respond to you as soon as we can. More COVID-19 Updates & FAQs >

Popular Questions

  • How do I track my Order?

    When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.

    Alternatively you can track your delivery on the Star Track website

  • How much does Shipping cost?

    Michael Hill offers free delivery within Australia for all orders over $100. Orders under $100 will be charged a flat fee of $9.90.

  • How long will delivery take?

    Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.

  • Which ring size do I need?

    To find your ring size, download our Ring Size Guide

  • Can I return an Online purchase in Store?

    Absolutely! You will need to meet all requirements of the Michael Hill refund policy. Please ensure that you take a printed copy of your shipping or order confirmation email into store to confirm your purchase details.

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