• Instore Finance

    Finance options available at Michael Hill stores, head into your local store for more details. Read more

  • Ordering

    Need help with your order? Read our list of frequently asked questions related to ordering, or contact our Customer Service team on free call 1800 455 590. Read more

  • Delivery

    Learn about the delivery process including shipping prices, delivery times, and how to track your order. Please allow 2-7 business days to deliver depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete. Read more

  • Privacy Policy

    At Michael Hill, we want your on-line and in-store experience to be enjoyable and we take care to respect your privacy when you visit our website and our stores. We endeavour to handle your personal information responsibly and to act fairly and honestly with all our customer transactions. Read more

  • Information About Returns

    Learn about the process for returning your online purhcase. If for any reason you are dissatisfied with your purchase, you may return your item within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy. Read more

  • Privacy and Security

    Your security while shopping online with Michael Hill is extremely important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times. Read more

  • Terms & Conditions of Sale

    These terms and conditions apply to the use of this website, including the purchase of goods and/or services over this website. In using this website for these or any other purposes, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the website. Read more

  • Story content guidelines

    Story content guidelines Read more

  • FAQs

    View our list of frequently asked questions relating to general enquiries, wishlists, Product Reviews, and our Charm Bracelet Builder. If you can't find the answer you need, contact our Customer Service team on free call 1800 455 590 or email online@michaelhill.com.au Read more