FAQs

Account

  • How do I create a new account?

    Simply click 'Login/ Register', located at the top right of the page and then click 'Create Account'. Fill in your details and click 'Update'. Registration should now be complete and you will receive a confirmation email shortly.

    Creating an account will allow you to create Wishlists, submit product reviews, check prior orders and checkout faster.

  • How do I update my account details?

    Simply click 'Login/ Register' or your name, located at the top right of the page to access the 'My Account' page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.

  • How do I subscribe to your newsletter?

    Simply enter your email in the space provided at the bottom of every page on the site, and click 'Join'. If you create an account with Michael Hill you will also be automatically included on our mailing list, unless you choose to opt out. Creating an account will also allow you to create Wishlists, submit product reviews, check prior orders and checkout faster.

  • How do I unsubscribe from your newsletter or emails?

    Simply click the 'unsubscribe' link at the bottom of any of our emails, or email online@michaelhill.com.au and request removal from our mailing list.

Store Services

  • Where is my nearest Michael Hill store?

    Use our Store Locator to find your nearest Michael Hill store.

  • Can I purchase an item that I saw online from my local Michael Hill store?

    Most of the items that are offered online can be purchased at your local Michael Hill store, however we do carry Clearance and Online Exclusive items that may not be available at your local retail store.

    Additionally, your local Michael Hill store may carry some items that are not offered online. Be sure to call ahead to confirm that the item you want is in stock.

  • What services do you offer in-store?

    • Restyling events, to update the piece you love with a look for today
    • Diamond and Bridal experts in all our stores
    • Free jewellery cleaning
    • Financing and credit options for flexible purchasing
    • Lifetime services available through our Professional Care Plan
    • Gift cards for your convenience
    • Valuations with insurance replacement specialists

    To find out more, just visit one of our stores and talk with a Michael Hill expert, contact us on free call 1800 445 590 or email online@michaelhill.com.au

  • Can I purchase an extended warranty?

    The Michael Hill Professional Care Plan offers you peace of mind protection on your valued purchase. Professional Care plans are available in both three (3) year and lifetime packages.

    Visit any Michael Hill store within 30 days of receiving your order to purchase a Professional Care Plan.

  • Can you do engravings?

    No, unfortunately we do not offer an engraving service.

  • Do you do repairs?

    We offer repair services on Jewellery and Watches purchased from Michael Hill only. Please take the item to your local store and they will be able to provide an estimate and advise approximate timescales for the repair.

Product

  • What does TW mean?

    TW stands for 'total weight'. When you add up all of the diamonds on a piece of jewellery or in a set, this equals the total weight.

  • What does carat mean?

    A carat is the unit of measurement used to measure the weight of diamonds and other gemstones, as well as the purity of gold.

    You can read more about diamond carats in our 4C's article.

    When referring to rose, white or yellow gold, the number of carats tells you how much metal is in a particular piece, as a percentage. Pure gold, for example, is designated 24 carat, while 10 carat gold is around 41.6 per cent gold.

    At Michael Hill, we make it easy for you to tell whether we are talking about diamond carats or gold carats - carat will always be spelled out when referring to a diamond, while 'ct' will be used for gold.

  • What does it mean when a pearl is 'cultured' and 'freshwater'?

    Cultured freshwater pearls are humanity's work at duplicating what nature first started. A "seed" - typically a round bead made of mother pearl is inserted into the freshwater mollusc. After three years, you have a pearl!

  • What is a chronograph?

    A chronograph is a type of timepiece which combines a stopwatch and a regular watch.

  • Are your gemstones enhanced?

    All of our gemstones are natural unless specifically stated in the product title and product description.

Product Care

  • What is the Michael Hill Diamond Promise?

    Diamonds mean many things in life - a promise, an investment, an heirloom, a token of our most precious memories. We want you to feel confident that the diamonds you select today will be there for all your tomorrows. It's our promise that through all of life's changes, our commitment to you will stay the same.

    We offer, free of charge:

    • We will replace any diamond covered by our Michael Hill Lifetime Diamond Warranty if it chips, breaks or is lost from its original setting during normal wear. This includes labour and materials for setting the replacement diamond.
    • We provide a Michael Hill Certificate of Authenticity that guarantees your diamond is a natural diamond with each of the characteristics outlined in the certificate. The Certificate of Authenticity also guarantees the metal content to be the stated purity.
    • We partner with the Australian Diamond Grading Laboratory to give you an Independent Diamond Certificate that assesses the 4Cs of your diamond so that you can understand your diamond's individual characteristics.
  • How do I care for my Michael Hill jewellery?

    With our simple care tips, your special piece will sparkle for years to come.

  • How do I care for my Michael Hill watch?

    No matter which Michael Hill watch you've purchased, we know it's more than a way to tell time. It's an expression of your style, a hallmark of an important life accomplishment or a gift from someone special and with basic care information, your watch will stand the test of time.

  • How do I care for my Michael Hill diamonds?

    Your Michael Hill diamond was hand crafted to stand the test of time, so you'll always have that sparkling reminder of how your story first began. If you follow these simple steps for daily care, your diamond will always be there.

Ring Sizing

  • What's my ring size?

    To find your ring size, download our Ring Size Guide and follow these tips:

    • Remember that your left and right hands may be different sizes so be sure to measure the finger the ring will be worn on most.
    • Measure when your hands are warm, not cold. For best results, measure a few times in the middle of the day.
    • Ensure you also measure your knuckle so the ring will slide over it.
    • Please be aware that rings with a wide shank may have to be ordered in a larger size than normal.
    • Mens Tungsten rings cannot be resized

    If you're still unsure, you can avoid resizing issues by visiting your local Michael Hill store for a personalised size assessment.

    If it's a surprise, ask friends or family if they know her finger size, borrow one of her rings (from the correct finger) and use the ring measurements in our Ring Size Guide to determine the correct ring size.

  • What if I need my ring to be re-sized?

    Some rings can be resized depending on the style and setting of the stones. In general, ladies rings are a size O and men's rings are size U. if a ring has to be resized it can take up to three (3) business days. Men's Tungsten rings cannot be resized.

    Please check each product page for the size range available to purchase online. If you are purchasing in store the size range and timescales will vary.

Gift Cards

  • Do you sell Gift Cards?

    You can buy Gift Cards at your nearest Michael Hill store. Unfortunately Gift Cards cannot be purchased online.

  • My Gift Card has expired, can I still redeem it?

    Even if your gift card has an expiry date on it, it may still be redeemable in store. Please contact our Customer Service team on free call 1800 445 590 or email online@michaelhill.com.au with the card number and the country where it was purchased, and we will be able to advise you.

Feedback

  • How can I provide feedback?

    We'd love to hear your feedback about our website, stores, staff and products. You can provide feedback by emailing online@michaelhill.com.au, or quickly provide feedback by clicking the 'Give Feedback' bubble at the bottom right of every page on our website.

Wishlists

  • How do I create a Wishlist?

    Your Wishlist can be used to create shareable gift suggestions, shopping lists, or just to drop a hint. To get started, create a Michael Hill account and ensure you are signed in. When you see something you like, simply click the 'Add to Wishlist' button on the product page and the item will move to your Wishlist.

  • How do I add or remove a product?

    When you see something you like, click on 'Add to Wishlist' on the product page.

    If you'd like to remove an item from your list, simply click 'Remove' on that item from your Wishlist page.

  • How do I share my wishlist?

    You can share your wishlist several ways:

    • Simply click the 'Send to a Friend' button to send your wishlist to a friend via email.
    • Click 'Share Wishlist' button to share your wishlist on Facebook, Twitter or via other social sites.
    • Copy and paste the URL of your wishlist to send to friends any way you choose.
    • Click 'Make Wishlist Public' to make your wishlist searchable by others.
  • How do I purchase from my wishlist?

    Shopping from your wishlist is easy:

    • Simply click 'Add to Bag' next to the item you wish to purchase.
    • Review items in your bag by clicking the Shopping Bag at the top of the page, then then click the 'Checkout' button to complete your order
    • Your friends or family can also purchase items from you wishlist if you've shared it.
  • Are items in my wishlist reserved?

    Products in your wishlist are not reserved for you and can sell out at any time. Products labelled 'Low Stock' may sell out, so purchase early to avoid disappointment.

Product Reviews

  • How do I see what other people have said about a product?

    You can see other's reviews by visiting any product page. You can also easily see a products star rating by hovering your mouse over any product as you are browsing the site.

  • How do I submit a review?

    To submit a review, ensure you are signed in and then click on 'My Account' at the top of the site. Once in your account, click 'My Reviews' and you will see a list of purchased products. From here, you can view the product, as well as click 'Review Now' to submit your review. If you have already reviewed the product, you can see the star rating you gave it, or click on 'View my Review' to check what you said.

  • What information do I need to provide?

    The review process is completely anonymous; all we ask is for you to provide:

    1. Overall rating (out of 5)
    2. Quality (out of 5)
    3. Appearance (out of 5)
    4. Would you recommend this to a friend?
    5. Review summary (a few words to describe your experience with the product)
    6. Your review
    7. Gender
  • Got any writing tips?

    When writing your review, please consider the following guidelines:

    • Keep your review focused on the product
    • Avoid writing about customer service; contact us on free call 1800 445 590 or email online@michaelhill.com.au
    • Refrain from mentioning competitors or the specific price you paid for the product
    • Do not include any personally identifiable information, such as full names
    • All submitted reviews are subject to our Content Guidelines
  • When will my review be published?

    It usually takes a few days for your story to be moderated and published. On submission you will receive an email confirmation. Once your review has been posted, you will receive a second email confirming that it has been accepted, including a link to your review. If we can't post your review you'll also received an email notifying you of this.

  • Will Michael Hill edit my review?

    Content submission will not be edited by Michael Hill, but simply removed if they do not meet our Content Guidelines. This includes submissions that include personal information, such as full names of people who are not public figures, phone numbers, specific physical addresses or email addresses.

  • How do I edit my review?

    Once you have submitted your review you cannot edit it.

Privacy & Security

  • How secure is my credit card and personal information?

    Your security while shopping online with Michael Hill is extremely important to us, and we've taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

    All areas of our website that require you to enter your personal information or payment details are secure, using 128 bit SSL encryption.

    To check that the page you are viewing is secure, look for a padlock icon to the left of the address bar within your browser.

  • How do you deal with my personal information?

    We want your online and instore experience to be enjoyable and we take care to respect your privacy when you visit our stores and our web site. We do this gladly because we know that if you have a good experience with us, you will want to visit our website and our stores again, and maybe even tell your friends about us.

    At Michael Hill Jewellers, we are bound by the Privacy Act 1988 (Cth) and the National Privacy Principles, which govern the way private sector organisations collect, use, keep secure and disclose personal information. This privacy policy applies to personal information collected by us. It includes information on how Michael Hill Jewellers collects, uses, discloses and keeps secure, individuals' Personal Information. It also covers how Michael Hill Jewellers makes the Personal Information it holds available for access to and correction by the individual.

    Generally, we use the information we collect about you for two purposes: to facilitate your order and to create a better, more personalised experience for you. You can view full details on our privacy policy.

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