Reserve in Store

The difference with Reserve In-Store is that you don’t have to make a payment until you come and view your item. If you choose to buy, you can pay and collect while you are in store.

Our Reserve In-Store feature allows you to place a hold on an item you’re viewing online, so that you can book a time to view it in person at your local store.

You can reserve your item in store for up to two days. Please allow two hours between the time you make your reservation and the time you visit your store, for us to confirm that your item is available at your selected location.

We are currently trialling Reserve In-Store in select locations, and hope to have more stores available for this service soon. If you need help locating your nearest store or would like to ask about other options, please contact our customer service team via online chat or call 1800 445 590.

If we confirm your reservation, your chosen ring style is available for you to inspect in store. However, we might need to order in your ring in your perfect size. Our expert team can measure your ring size while you are in store (or help you choose the right size for your loved one if it’s a gift), to ensure you get the perfect fit!

If you need to cancel your reservation, simply reply to the email we send you with your reservation details. You can also call your selected store directly. If you would like to make a change to your reservation, you can simply make a new reservation request through our website.