We're in this together

Keeping our team, customers and community safe

Due to stage 4 restrictions in Metropolitan Victoria the following stores will be closed from the 6th of August 2020

  • Stores that are closed

    • Airport West, VIC
    • Bayside North, VIC
    • Bourke Street, VIC
    • Broadmeadows, VIC
    • Chadstone, VIC
    • Chirnside Park, VIC
    • Craigieburn, VIC
    • Cranbourne Park, VIC
    • Dandenong, VIC
    • DFO Essendon, VIC
    • DFO Moorabbin, VIC
    • Doncaster, VIC
    • Eastlands, VIC
    • Epping Plaza, VIC
    • Forest Hill, VIC
    • Fountain Gate, VIC
    • Greensborough, VIC
    • Highpoint, VIC
    • Karingal, VIC
    • Knox City, VIC
    • Melbourne CBD, VIC
    • Northland, VIC
    • Plenty Valley, VIC
    • Southland, VIC
    • Sunshine Marketplace, VIC
    • Sunshine, VIC
    • The Glen, VIC
    • Watergardens, VIC
    • Werribee, VIC
    • Woodgrove, VIC
  • We're here to help. Please contact our customer service team here

    Our Regional Victoria stores will remain open with strict hygiene measures in place.

    • Geelong, VIC
    • Waurn Ponds, VIC
    • Bendigo, VIC
    • Wendouree, VIC
    • Shepparton, VIC
    • Mildura, VIC
    • Warnambool, VIC
Store Locator

Thank you in advance for helping us to uphold health and safety by:

  • Making use of hand sanitiser provided in stores
  • Observing social distancing guidelines


If you have any questions, or your store is not yet ready to reopen, here are the ways we’re here for you:


Frequently Asked Questions

  • Can I still place an order online?

    You sure can! Website orders are still operating as usual, and there are no delivery delays.

    Our Total Love Guarantee is in place as always, and you are still able to return it in line with our 30 day change of mind policy. You can find out more about returns and the process here.

  • How can I have my diamonds inspected as per the Lifetime Diamond Warranty?

    Do you have a diamond which is covered by the Michael Hill Lifetime Diamond Warranty, and your 6-monthly diamond inspection is due between the date your store closed and the date it reopens?

    We are offering an extension of 3 months to have your diamond inspected, from the date your store reopens.

    Your Lifetime Diamond Warranty will continue to be valid, provided you have the diamond inspection done within that 3 month period (and otherwise comply with the standard terms and conditions of the Lifetime Diamond Warranty, which are available here).

    You may sign up to our newsletter for any future updates relating to this issue - sign up here. Please note that through this you will be opting into all marketing communications, however you may manage your preferences via the link in any email footer.

  • How can I make a return or get a refund?

    At Michael Hill, we want you to love your purchase. That’s why, on top of your consumer rights, our usual return policy for change of mind is 30 days. However, we understand that in the current circumstances you may need more time.

    For purchases made in Australia between 06 July 2020 and the date your local store reopens, we will extend these return times to 30 days from your closest store reopening. As always, all returns will be subject to the requirements of our Change of Mind Policy, which is available here.

    For online orders, our 30 day returns policy applies as usual. You may find out more about this here.

    You may sign up to our newsletter for any future updates relating to this issue - sign up here. Please note that through this you will be opting into all marketing communications, however you may manage your preferences via the link in any email footer.

  • What will happen to my special order or repair?

    Our Australian store teams have attempted to contact all customers impacted by our store closures on 24 March 2020, regarding their special orders or repair status.

    For those customers we were unable to reach, please be assured that all repairs and special order jewellery that was awaiting collection in store, has now been sent to Michael Hill's head office, where they will be safely and securely stored.

    Once received, we will reach out to you, and make appropriate arrangements to process and dispatch your pieces to you directly.

    For special orders or repairs that are currently in transit from suppliers, these too will be held securely at our head office, until arrangements with you are confirmed.

    If you have any further questions about your special order or repair and would like to contact us, please include your order number and store location of order or purchase.

  • Can I access repairs and services as a part of my Professional Care Plan?

    At this stage all Professional Care Plan services have been paused.

    You may sign up to our newsletter for any future updates relating to this issue - sign up here. Please note that through this you will be opting into all marketing communications, however you may manage your preferences via the link in any email footer.

  • I can't see live chat on the website?

    You will see the live chat icon in the bottom right of your screen. However, this will not appear if there are no customer service representatives available. If this is the case, please email our team on online@michaelhill.com.au and we will get back to you as soon as possible

  • Cleaning your jewellery

    With increased cleaning occurring, keep in mind that this can take a toll on your jewellery pieces. Hand sanitisers and soaps will not hurt hard gemstones, such as diamonds, or damage their qualities, though softer gemstones, such as pearls, can be damaged from these chemicals. Repeated exposure to sanitisers and cleaning agents can make white gold wear faster than it usually would.

    To keep your pieces looking their best and avoid any potential future issues, Michael Hill recommends you remove your jewellery when possible when washing your hands, with hand sanitisers in particular.


Why order online?

Free shipping

Online Orders

Orders through our website are continuing as normal! If you need any assistance, you can jump on live chat or contact our Customer Service team.

Free shipping

Deliveries

Delivery for online orders is continuing as usual. We are working closely with our delivery partners to ensure you safely receive your products.

30 day returns

Returns

We want you to love your purchase! However if you don't, we are still offering our 30 day change of mind returns policy for online orders. Find out more ›