We're in this together
Welcome back !
We are delighted to welcome you back in-stores. All stores are now open, with strict hygiene measures in place to keep our community safe.
Stores are cleaned thoroughly each morning and after closing daily
Ongoing cleaning during the day
Thank you for helping us to keep our customers and team safe, by:
Wearing face masks/ coverings
Following COVID safe practices as outlined at the front of our stores
We also encourage you to book an In-Store Appointment to avoid the queues. Virtual Appointments are available if you prefer to shop from home. Book appointment › If you have any questions, here are ways we're here for you:
Frequently Asked Questions
Can I still place an order online?
How can I have my diamonds inspected as per the Lifetime Diamond Warranty?
How can I make a return or get a refund?
What will happen to my special order or repair?
Can I access repairs and services as a part of my Professional Care Plan?
I can't see live chat on the website?
Cleaning your jewellery