Australia Post has experienced a significant increase in demand as Victorians have increased their online buying due to stage 4 lock down.
We are doing everything we can to deliver your online purchases as safely and quickly as possible.
View Australia Post updates here.
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How much does shipping cost?
Michael Hill offers free standard shipping within Australia for all orders over $70. Orders under $70 will be charged a flat fee of $9.90, or express shipping (where available) is available for a flat fee of $14.90.
How long will my delivery take?
Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Please allow 1 - 3 business days for express shipping. Orders requiring ring sizing take up to three (3) additional business days to complete.
What could delay my order?
Whilst we endeavour to fulfil all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. If an item becomes unavailable , we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order.
We work hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 - 2 business days before being approved for shipment.
Orders requiring ring sizing take up to three (3) additional business days to complete.
You can check the status of your order by logging in to your account, or for additional assistance regarding your order, please email email@example.com or free call 1800 445 590 and ensure you have your order number handy.
How do I track my order?
When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.
Alternatively you can track your delivery on the Star Track website.
Do I need to sign for the delivery?
At the discretion of our shipping providers, to minimise the risk of contracting or spreading coronavirus, parcels may no longer require a signature for delivery. However, someone will need to be present at the residence for delivery to occur, otherwise the shipping provider's standard missed delivery procedures will apply.
I’ve missed my delivery, what now?
If you’re not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.
StarTrack will deliver the item to your nearest Australia Post location for pickup.
Do you ship internationally?
From this website you can make purchases for delivery to Australian postal addresses. We require correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
To purchase and ship within New Zealand, visit www.michaelhill.co.nz
To purchase and ship within Canada, visit www.michaelhill.ca
Can I change my delivery address?
We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our warehouse team. To change your shipping address, please contact our Customer Service team as soon as possible on free call 1800 445 590.
For standard orders placed before 11:59pm (AEST) Friday 11th December 2020, and express orders placed before 11.59pm (AEST) Friday 18th December 2020, every effort will be made to ensure delivery on or before Christmas Day 2020. Popular items or those requiring resizing may experience delays.
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