At Michael Hill, we want your online and in-store experience to be enjoyable and we take care to respect your privacy when you visit or contact our stores, head office or customer services or visit our website. Michael Hill supports the importance that the community places on the maintenance of informational privacy of individuals’ personal and sensitive information. This extends to the collection and management of information held in its records regarding individuals.
- how and when we collect personal information;
- how we use and disclose personal information;
- how we keep personal information secure, accurate and up-to-date;
- how an individual can access and correct their personal information; and
- how we will facilitate or resolve a privacy complaint.
The kinds of personal information collected, used and disclosed by Michael Hill
Broadly speaking, the kinds of personal information Michael Hill collects (and the uses made of that information) can be broken down into five main categories, being:
- Sales and enquiries (online and in-store);
- Credit services provided by third party credit providers;
- Marketing services which includes social media;
- Human resources; and
- the Michael Hill Brilliance program.
Sometimes, if you apply for employment with Michael Hill, we may request personal information from you which consists of sensitive personal information. The types of sensitive information we collect are listed here.
Michael Hill may record your telephone call to our customer services department for quality assurance purposes.
Michael Hill may also collect information which identifies your digital devices, such as the media access control address (or MAC address) of your mobile phone or other digital devices and then use that information for marketing analytics or to send you marketing communications.
Michael Hill also operates closed circuit television (CCTV) within (and surrounding) our stores in order to protect our stores against security threats, theft, fraud, burglary and other criminal activities. Upon your entry onto our premises you may be photographed or included in any CCTV footage.
How Michael Hill collects and holds personal information
It is our usual practice to collect personal information directly from the individual that the personal information concerns. We will notify you of the purpose for the collection of personal information at or around the time of collection.
You may unsubscribe from receiving any further communication from us at any time. If you do not wish to receive direct marketing communications from Michael Hill, please contact us via the details provided below, or follow the unsubscribe links in any email communication you may receive from us.
Online Information and Web Analytics, Display Advertising and Retargeting
We keep complete and accurate records of online contracts when you accept one of our offers. Our system also helps you to keep an accurate record so there is no confusion about the contract. If you have a problem with any of our products or services that you receive from us, please email us at [email protected].
Michael Hill also utilises a range of web analytics tools that include the use of persistent cookies. In some cases, cookies enable us to aggregate certain information with other personal information that we collect and hold about you. For example, we may use information collected by cookies to assist us to enhance your experience with us.
Credit Information and our Credit Reporting Policy
To the extent you provide Michael Hill with personal information which is credit information or to the extent we collect any credit information about you from a third party, Michael Hill’s Credit Reporting Policy shall apply.
Cross Border Disclosure
Security and Access
Michael Hill takes steps to protect the personal information we hold against unauthorised access, loss, use, modification or disclosure. Please see here further information, as we require you to notify us should the personal information we collect from you need updating.
Michael Hill’s Obligations
How to contact us
For further information or to make a complaint, please contact Michael Hill at [email protected] or write to us at 7 Smallwood Place, Murarrie 4172, Australia or phone us on 1800 445 590.
Last Updated: 24/09/2019