Help! Can you assist me to complete my order?

Our Customer Service team is happy to assist you with your order. Please call us on free call 1800 445 590.

What payment methods do you accept?

We accept payment by Visa, MasterCard, American Express and PayPal.

Your card will be debited when we ship your order. The transaction will appear on your statement as Michael Hill Wsale.

Can I use my Gift Card online?

Gift Cards can only be redeemed instore. Find you nearest Michael Hill store using our store locator.

Why isn’t my credit card being accepted?

Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalise your order. If you still have an issue, please contact our Customer Service team on free call 1800 445 590 or email online@michaelhill.com.au, noting any errors appearing on screen.

Where is my order?

View the status of your orders on the My Account page. You will need to either login or provide your order number and last name.

Michael Hill works hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for shipment.

Please allow 2-7 business days to deliver depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.

For additional assistance regarding your order, please contact us on free call 1800 445 590.

Why can’t I apply my promotion code to an order?

Please check that you order meets the criteria of the promotion code. This may include a minimum spend amount, a specified expiry date and if the promotion code applies to sale items. Promotion codes are case sensitive so please enter the exact code during checkout. If you still have an issue, please contact our Customer Service team on free call 1800 445 590 or email online@michaelhill.com.au, noting any errors appearing on screen.

How do I know my order was successful?

All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven’t received your email, please contact our Customer Service team on free call 1800 445 590 or email online@michaelhill.com.au.

Who do I contact is there is a problem with my order?

Please email online@michaelhill.com.au or free call 1800 445 590. Please ensure you have your order number handy.

How do I create a new account?

Simply click ‘Login/ Register’, located at the top right of the page and then click ‘Create Account’. Fill in your details and click ‘Update’. Registration should now be complete and you will receive a confirmation email shortly.

Creating an account will allow you to create wishlists, submit product reviews, check prior orders and checkout faster.

How do I update my account details?

Simply click ‘Login/ Register’ or your name, located at the top right of the page to access the ‘My Account’ page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.